Checklist
CMS checklist for city clerks
Ask these of every vendor — including us. Print this page to take to demos.
Accessibility
- Does the system block accessibility problems before publishing?
- What happens to an untagged PDF upload?
- Are the vendor’s templates and widgets tested against WCAG 2.1 AA?
- Is there an accessibility statement and feedback form?
Ownership
- Who owns the content and design?
- How do we export everything, in what format?
- Can we use a design from any agency?
Daily work
- Can departments edit only their own pages?
- Can approval workflows differ by department?
- Can we schedule changes and expiry dates?
- How are agendas and minutes published?
Emergencies
- How fast can the homepage show an emergency notice?
- Can one alert go out by email and text?
- Does the emergency page stay fast under load?
Records & security
- Is there an audit log admins can’t edit?
- Is two-factor sign-in required for everyone?
- Can we see the site as it was on a past date?
Cost
- What’s the five-year total, including migration, training and support?
- What does migration include?
- Are there discounts for products we already use?