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AI assistant & content advisor

AI that drafts, answers and advises — never publishes

Staff ask for changes in plain English and get drafts to approve. Residents ask questions and get answers from your own pages, with sources. Anything the site can’t answer goes to the right department.

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The content library where assistant drafts appear for review
In practice

What it looks like on a normal day

  • When

    “Change the pool hours to 10–6 starting May 1”

    Then

    The assistant finds the three pages that list pool hours and drafts each change with a before-and-after.

  • When

    A resident asks “When is bulk trash pickup?” at 11 p.m.

    Then

    The site assistant answers from the Trash page and links to it.

  • When

    “Can I keep chickens in town?” isn’t on any page

    Then

    The question goes to Planning; their reply reaches the resident by email — and suggests a new FAQ.

  • When

    The Benefits page reads at grade 12

    Then

    The content advisor flags it and offers a plain-language rewrite to review.

Staff assistant

Your rules still apply

The assistant only works in departments you can edit, every change is a draft, the accessibility gate still runs, and the audit log records it as ‘Assistant on behalf of’ the person who asked.

  • Plain-language rewrites and translations
  • Alt text suggestions from the photo itself
  • Without an AI key, every feature still works by hand
The page builder with publish checks
Ask the city

Questions answered, or routed to a person

Ask the city, the resident assistant on your site, answers from your published pages, documents and FAQs, always with a source link. Unanswered questions go to the right department with a reply deadline.

  • Replies reach residents by email
  • A public AI transparency page explains what it does
  • Turn it off any time
Resident questions screen with questions asked, answered by the site, sent to staff and reply time
Content advisor

How findable is each page?

A score for every page: reading level, summaries for search and AI answers, near-duplicates and unanswered questions — with one-click fixes drafted by the assistant.

  • Answer-engine checklist: sitemap, llms.txt, structured data
  • Pages sorted lowest score first
  • Fixes go through approval like any other draft
Content advisor with site content score, unanswered questions and an answer-engine checklist

Questions

Does our content train an AI model?

No. Requests go to the AI provider’s API under terms that exclude training on customer data, and you can turn AI features off for your site.

Can the assistant publish?

No. It can only create drafts. A person with publishing rights approves every change.

Do residents know they’re talking to AI?

Yes. The assistant is labeled, cites its sources, and links to your AI transparency page.

Related features

Ask the documents

New: staff ask a question and get an answer from every city PDF and set of minutes, with page citations.

Learn more

Smart search

Answers from pages, PDFs, minutes and FAQs, with sources — and a report of what residents couldn’t find.

Learn more

Translations

44 languages, machine-translated to start and approved by a person — no Google Translate bar.

Learn more

See Sentra CMS with your own website

We’ll scan your current site for free, then show you what it looks like on Sentra CMS, accessible from day one.

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